TERMS & CONDITIONS

 

Warranty 

 

The Tmac Warranty Programme for Audi, BMW, Mercedes & Volkswagen plus other approved makes covers the majority of retrofit done by Tmac.

 

Terms & Conditions governing the Tmac WARRANTY PROGRAM

  • Warranty is valid for one year (unless otherwise stated) from the date of invoice for genuine Audi, BMW, Mercedes and Volkswagen parts supplied and installed by Tmac Pte Ltd.

  • To qualify for a warranty claim, the vehicle must be assessed at an

  • Tmac  Workshop and an authorized Tmac staff member must certify that the part in question is defective and unsuitable for further use.

  • Warranty entitles the member to a complimentary replacement of the part under warranty if Tmac deems the part to be faulty.

  • The warranty covers parts only, and any labor required to install replacement parts are chargeable at prevailing rates.

  • The cost to replace any other defective part, and the labor required, is chargeable even if this part is deemed to have been damaged by a defective item covered by warranty.

  • Warranty applies only to genuine Audi, BMW, Mercedes and Volkswagen parts and EXCLUDES all the following:

    • Any portion not listed in a Tmac invoice.

    • Any part not supplied and installed by Tmac.

    • Any part installed more than one year prior to the claim date.

    • All wear and tear parts including but not limited to wiper blades, brake pads, brake rotors, clutch, light bulbs, and tires.

    • All aftermarket parts – any brand of parts that is not genuine Audi or Volkswagen, except where provided by the manufacturer.

    • Towing charges.

    • Replacement vehicle or personal transportation costs.

  • Warranty is VOID for all warrantied parts in the entire vehicle under any of the following conditions:

    • Any warrantied part is tampered with or removed for any reason by any party other than Tmac.

    • A lapse of more than one year or 10,000km (whichever comes first) occurs between consecutive vehicle servicing jobs done by Tmac.

    • A servicing or repair job is done on the vehicle by a party other than Tmac.

    • The vehicle is exported, scrapped or deregistered.

  • Replacement parts are subject to availability. Tmac shall make no compensation of any kind if the vehicle is unusable while waiting for replacement parts.

  • Tmac shall determine the brand and condition of complimentary replacement parts.

  • Warranty is not exchangeable for cash, credit or any other benefit.

  • Reserves the right to change these terms without prior notice and at its sole discretion.Tmac